Refund policy
Returns
Order Cancellation
Change your mind?
You can cancel your order and return all items for a full refund within 14 days of receiving the order if all items are unopened and in original condition including packaging.
Please Contact Us if you wish to cancel your order.
Faulty Products
Something wrong?
Please contact us before returning faulty goods to avoid delays and to arrange hassle-free return postage.
Faulty products can be returned to us within 6 months for repair, replacement or refund.
After 6 months we would need to return the item to the manufacturer and they may offer a repair or replacement.
You can also contact them directly for a quicker turnaround.
All returns must include a proof of purchase
Something wrong?
Please contact us before returning faulty goods to avoid delays and to arrange hassle-free return postage.
Faulty products can be returned to us within 6 months for repair, replacement or refund.
After 6 months we would need to return the item to the manufacturer and they may offer a repair or replacement.
You can also contact them directly for a quicker turnaround.
All returns must include a proof of purchase
Refunds
We aim to process refunds immediately, if you would like receive a gift voucher instead of a refund, please let us know. Orders are refunded via the original method of payment:
PayPal
Orders paid via Paypal will receive a direct refund from anythingnarrowgauge@googlemail.com
Orders paid via Paypal will receive a direct refund from anythingnarrowgauge@googlemail.com
Debit / Credit Cards
If you paid by Card you will need to speak to us so you can provide card details as we do not store any card information
If you paid by Card you will need to speak to us so you can provide card details as we do not store any card information
Gift Voucher
If you redeemed a gift voucher in your purchase, no problem! We will simply reactivate it, so you can use it again!
If you redeemed a gift voucher in your purchase, no problem! We will simply reactivate it, so you can use it again!
Although refunds will be issued immediately after a return has been accepted, your payment provider may take up to 5 days to process your refund.